Average Reviews:
(More customer reviews)I have had an old Heritage Farms Absolute Squirrel Proof Bird Feeder for years and I loved it...the old style one before they started adding the plastic windows to see the food level. Something knocked it down twice, and the second time it was not repairable. (My local birdseed store things it was a racoon or possum.) Still, it had lasted a long time, so I went to get another one. When I saw this cute little red one, I liked it and emailed the company with some questions about the sturdiness of it. The replies were lackadasical and unable to answer my questions...it seems they don't manufacture this one (and the customer service person was not interested in finding out the answers to my questions.)
Still, I had had a good experience with their other feeder, and I liked their style of feeder from the research I had done, and I decided to order it.
What I don't like about it:
1. Lid (top of the house) stayed closed by gravity...no closure like my old Absolute. It would be easy for a squirrel (raccon, possum) to open, I'd think.
2. Paint has already faded.
3. Cardinals do NOT eat at it, and they were my best customers at the Absolute. I suspect it is because the distance from perch to the eating well is too short, and they do not like to eat sideways. The (smaller) wrens are now my best customers, and the cardinals sit on nearby branches and look forlorn. Or maybe frustrated, I'm not sure.
4. Counterweight mechanism (exposed metal coiled springs) has already popped once on one side. Easy to put back, but not a quality design.
5. The nut/bolts that attach the perch to the feeder can come loose. I discovered that when I looked out and saw a perch hanging. One nut had come loose and fallen out onto the ground somewhere. Easy to replace, but again, poor design. Should have at least included some of those washers that tighten it down better so this doesn't happen.
6. The item was shipped loose in an Amazon box, and was slipping around in the box. I think it would have been better packed in its own box.
These things, combined with the lack of customer service in their Customer Service leads me to suggest that not only do you buy a different feeder, but don't get one from Heritage Farms.
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