Average Reviews:
(More customer reviews)I bought this feeder from a local bird store. While attractive enough, I did not do my research before purchasing this feeder.
To fill the feeder you must unscrew the plastic dome lid and then screw the lid back on. The threading stripped within the first couple months causing the brown seed filler tray to come off with the dome lid. This left the 3 single tubes exposed which had to each be filled separately and very carefully. An impossible task without spilling bird seed all over the ground. Next the plastic dome lid cracked and I wasn't able to hang the feeder anymore, so I decided to call Perky Pet's customer service. I was absolutely shocked at their lack of helpfulness, professionalism or concern. They flatly stated that their warranty was only good for 30 days, something I obviously wasn't aware of. They promised to send a catalog with replacement parts and unfortunately, I'm still waiting for the catalog. I paid $65.00 for my feeder and expected it to last many many years, not just a few months.
Recently, I stopped by the bird store where I had purchased the feeder and told them my story, hoping they could help. Surprisingly they recited their own negative encounters with Perky Pet's lack of customer service in their business dealings. I suggested that they should educate their consumers before selling them a Perky Pet product, something I wish they had warned me about.
I have now done my research and am very pleased with Droll Yankee products, their lifetime warranty and customer service.
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